Frequently asked questions
Orders & Processing
How long does it take to process my order?
Each order is carefully prepared before shipment. Orders are typically processed within 1–3 business days.
Once your order has been dispatched, you will receive a confirmation email with details.
What is total delivery time?
Depending on your location shipping can take upwards of 1 - 2 weeks, with local delviries raning up to 3 - 5 business days.
Do you ship internationally?
Yes. Alenara ships to many countries worldwide. Shipping times may vary depending on your location, but we always aim to deliver your order as quickly and safely as possible.
Products
What makes Alenara different?
Alenara is a family-owned brand focused on thoughtfully curated accessories that add personality and elegance to everyday life. Rather than offering endless generic products, we focus on pieces that feel distinctive, stylish, and meaningful.
Are your pieces good for everyday wear?
Yes. Our pieces are selected with everyday wear in mind. With proper care, they are designed to be both durable and stylish additions to your daily look.
Will items look exactly like the photos?
We do our best to present our products as accurately as possible. Because lighting and screens can vary slightly, there may be minor differences in color or appearance.
Returns & Support
What if I’m not satisfied with my order?
Your satisfaction matters to us. If you experience any issues with your order, please contact our support team at contact@almenara.com and we’ll work with you to find a solution.
Can I change or cancel my order?
If your order hasn’t been processed yet, we may be able to update or cancel it. Please contact us as soon as possible after placing your order.
What if my item arrives damaged?
If your item arrives damaged or incorrect, contact us though contact@almenara.com with your order number and a photo of the issue. We will be in touch as soon as possible! :)
Contact
How can I reach you?
If you have any questions, our team is always happy to help. You can contact us through our website’s contact page or email us at: contact@alenara.com and we’ll get back to you as soon as possible!